Everything your restaurant needs
in one AI receptionist
SoundsAI replaces a full-time phone operator — answering calls, taking orders, booking reservations, and surfacing insights — at a fraction of the cost.
Always-On Call Answering
Never busy. Never on hold. SoundsAI picks up every call within seconds — during the dinner rush, on holidays, and at 2 AM when someone calls to ask your hours.
- Answers in under 2 seconds — no rings, no voicemail
- Handles unlimited concurrent calls — no busy signal ever
- Trained on your menu, hours, address, and policies
- Every call logged with transcript and intent summary
Pickup order · 2 items
Completed · routed to Toast
Complex complaint
Escalated with context summary
+1 (317) 555-0348
Hours inquiry · currently active
Pickup Order Taking
via Toast POS
SoundsAI knows your menu. It validates items, handles modifiers, confirms the order with the caller, and fires it straight to Toast — so your kitchen gets it just like a normal ticket.
- Menu-aware: knows what's available and what's 86'd
- Handles modifiers, substitutions, and allergies
- Reads back the full order for confirmation before submitting
- Native Toast POS integration — no manual entry
Reservation Booking via OpenTable
SoundsAI collects everything needed for a reservation — party size, date, time, name, and special requests — then syncs directly with OpenTable. No double-booking, no sticky notes.
- Checks real-time availability before confirming
- Handles special occasions, dietary notes, and seating preferences
- Sends SMS confirmation to the guest automatically
- Syncs with OpenTable and Yelp Guest Manager
Bilingual Support
English + Spanish
SoundsAI auto-detects which language the caller is speaking and responds naturally — even switching mid-call if needed. No configuration, no language menus, no "press 2 for Spanish."
- Instant language detection — no menus or prompts
- Natural, fluent Spanish — not translated English
- Handles mid-call language switches gracefully
- Full order and reservation flow available in both languages
Smart Escalation to Human Staff
SoundsAI knows when to step aside. When a caller needs a real person — a complaint, a complex customization, or an explicit request — it transfers the call with a full context summary so your team doesn't have to start from scratch.
- Detects frustration, complaints, and complexity signals
- Transfers with a real-time summary of the conversation
- Routes to the right person (manager vs. server)
- Logs every escalation for review in your dashboard
Call Analytics Dashboard
Finally know what's happening with your phone. Track call volume, intent breakdown, escalation rates, peak hours, and estimated revenue captured — updated in real time, accessible from any device.
- Real-time call volume and intent breakdown
- Escalation rate and human handoff tracking
- Peak hours heatmap — know when to staff up
- Revenue captured vs. estimated missed — clear ROI
Works with your existing tools
SoundsAI plugs into the platforms your restaurant already relies on — no switching required.